londeka - Customer Service Specialist at Nutun

Durban, KwaZulu-Natal, South Africaen

Consistently met and exceeded KPIs in a fast-paced BPO environment.

Resolved complex financial client queries, enhancing customer satisfaction.

Published on CazVid

Summary

Dedicated customer service specialist with over 2 years in BPO environments, adept at query resolution, data management, and compliance. Committed to delivering exceptional support and fostering client satisfaction.

Key Achievements

Maintained high data accuracy and compliance with POPIA regulations.
Supported sales and collections processes, contributing to revenue targets.

Skills

Customer ServiceAdvanced

Skilled in resolving customer queries efficiently while maintaining high service standards.

CRM SystemsIntermediate

Proficient in managing customer data and interactions using CRM platforms.

Query ResolutionAdvanced

Experienced in addressing and resolving client issues promptly, ensuring satisfaction.

Data Entry & ComplianceIntermediate

Ensures accurate data entry while adhering to POPIA and quality standards.

Languages

EnglishIsizulu

Experience

Customer service role

Nutun

2024 - 2026

Provided high-quality customer support for financial clients in a fast-paced BPO environment.. Handled inbound and outbound calls, resolved queries, and maintained data accuracy while meeting KPIs for call quality, AHT, and CSAT.