Lisa - Account Manager at Rich Products Corporation with 25+ years in Customer Service and Operations

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Responsible for daily running of inhouse coffee shop / restaurant.. Providing top-tier customer service, welcoming guests, managing check-ins/check-outs, and resolving complaints professionally.. Overseeing daily cleaning, maintaining property standards, and ensuring all areas (rooms, public spaces) are hygienic and well-presented.. Training, scheduling, and motivating staff, including housekeepers, cooks, or front-of-house staff.. Managing bookings, processing payments, handling inventory (supplies/stock), and monitoring financial performance to maintain budget constraints.. Ensuring the property is secure and all facilities (e.g., HVAC, electronics, plumbing) are in good working order.. Managing multiple tasks simultaneously, such as overseeing repairs while checking in a guest.

Responsible for daily running of food departments.. Daily admin tasks consisting of reports and spreadsheets and basic admin of Front & Back Admin Offices.. Assisting in Cash office with daily cash ups.. Maintaining very high store standards of Sales Floor.. Ordering of all stock for Food departments and Sales Floor.. Merchandising of stock and overseeing of all outsourced merchandisers.. Responsible for visual displays in Fresh Departments.. Responsible for daily stock returns to suppliers (damages, expired stock, etc.).. Maintaining good supplier relations.. Overseeing warehouse team responsible for departmental stock.. Assisting with respective projects and performing ad-hoc duties as requested.. Handling documentation of orders and ordering of all stock relating to departments.. Completing daily departmental audits.. Responsible for all health and safety checks in departments within HACCP or Qpro regulations.. Overseeing a staff contingency of 30 staff members daily.. Handling of all departmental HR/IR staff issues.

Receive VIP visitors and guests in a courteous and professional manner.. Daily Office administration.. Managing client databases.. Handling customer reservations.. Handling of petty cash.. Monitoring all staff and making sure that they attend to their tasks and daily chores.. Checking up on Gardening Service daily.. Reporting problems to maintenance teams and making sure that tasks are done asap.. Setting up appointments for owner and Chef (diary management).. Meeting with suppliers to help with product demands and sourcing.. Act as representative and information source for the director and respond to queries.. Strong personality and ability to hold conversation with Director’s guests and visitors.. Receiving and checking of all orders and incoming stock.. Receive, screen and respond to incoming telephone calls using own initiative and, where applicable, deal with queries and/or route calls to appropriate people.. Manage all incoming and outgoing correspondence to the office as well as handling of confidential documents for the owner.. Visual displays within hotel and restaurant. Including seasonal decorations and table arrangements.. Handling of creditors and debtors for hotel and restaurant.

Responsible for buying all stock and materials relating to projects.. Purchasing and sourcing the best suppliers in terms of quality, price and payment terms.. Daily admin tasks. Filing / appointment scheduling / travel arrangements / diary management.. Making sure colour charts and or product / material samples reach customers via courier or direct delivery.. Handling incoming correspondence.. Ordering of office supplies and equipment.. Responsible for route planning.. Updating of customer database.. Responsible for invoicing and quotations to customers.. Tracking and tracing of shipments to ensure smooth and effective transactions and that orders are received timeously.. Researching potential vendors to ensure that Preferred Supplier list remains up to date and competitive.. Co-ordination with warehouse staff to ensure adequate and appropriate storage space for all stock and/or equipment purchasing.. Attending trade shows and exhibitions to stay up to date with industry trends and innovations.. Submission of all supplier and sub-contractor invoices to payment.. Management of company fleet fuel procurement and consumption.

Responsible for buying all stock and materials relating to projects.. Responsible for all admin tasks and the completion thereof.. Maintaining very high store standards at all times and making sure sales floor is well stocked and presentable.. Ordering of all stock to have a fully functional well stocked store.. Responsible for all cash within store and cash ups and for Fidelity collections.. Handling of all customer queries.. Handling of all HR and staff related issues /disciplinary procedures etc within store.. Merchandising and visual displays.. Handling of Tele-sales orders and large corporate orders.. Responsible for establishing new Tele-sales customers.. Negotiating with reps for specials, discounts and in store promotions.

Allocate time effectively; handle multiple tasks and completing priorities.. Controlling expenses.. Direct and support sales staff in accordance with the policies and procedures of the group.. Drive performance through the store KPI's (e.g. turnover, rewards, new accounts, visuals. Etc.).. Ensure monthly promotions are carried out to achieve departmental budgets.. Ensure staff receives relevant training.. Assisting in cash office.. Back and Front office administration.. Daily stock counts.. Ensure store staff implement merchandising strategy and standards.. Ensure the store is always adequately staffed.. Ensures the team executes operational excellence through a customer-centric mind set.. Generating high levels of motivation and commitment within the store.. Manage and address customer compliments and complaints.. Manage risk within the store.. Managing stock losses to ensure shrinkage is in line with the Company standard.. Managing team schedule effectively.. People management, including recruitment, employee relations, performance management.. Staff training and development.

Shift Management: Oversee and manage shifts to ensure smooth operation throughout the day, including weekends and holidays.. Accurately perform cash-ups at the end of shifts and investigate discrepancies.. Resolve any customer complaints or concerns in a timely and professional manner, maintaining high service standards.. General hostess duties.. Handling of telephone calls and reservations.. Ensure that the restaurant complies with all health, safety, and hygiene regulations.. Making sure orders are correct before going to the tables.. Generate reports on sales, waste, inventory, and staff performance.. Supervise, train, and motivate restaurant staff, ensuring that everyone works efficiently and provides excellent customer service. Handle scheduling and staff development.. Manage stock levels, place orders with suppliers, ensure inventory is properly received and stored, and track usage to reduce spoilage.. Control and minimize food waste, keeping detailed records and implementing strategies to optimize resource use.