Profesional con experiencia en interpretación médica y atención al cliente, especializado en la comunicación entre proveedores y pacientes en entornos críticos.
Experto en proporcionar interpretación médica precisa y confidencial en diversas situaciones clínicas.
Habilidad comprobada para resolver problemas de clientes y mantener altos niveles de satisfacción.
Capacidad para gestionar múltiples llamadas de clientes eficientemente sin comprometer la calidad del servicio.
Competente en la comunicación de información médica cumpliendo con las regulaciones de privacidad.
Interactive Contact Center (ICC) – PROPIO Campaign
Delivered real-time medical interpretation between providers and Spanish-speaking patients.. Interpreted diagnoses, treatment plans, and follow-up instructions with accuracy.. Maintained confidentiality and professional standards in sensitive communications.
Teleperformance Colombia
Provided medical interpretation for U.S. hospitals and clinics.. Assisted in emergency (911) and legal-related communications.
Sitel Colombia (Foundever)
Assisted customers with shipment tracking, claims, and delivery coordination.. Maintained customer satisfaction through effective issue resolution.
Alorica Colombia
Managed customer accounts related to lease-to-own financial products.. Processed payments and clarified account balances and terms.. Resolved billing concerns and provided policy explanations.
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Habilidad para manejar y resolver conflictos de manera efectiva, garantizando la satisfacción del cliente.
Paricus
Assisted low-income customers with enrollment and device activation.. Supported SIM card setup, service troubleshooting, and data services management.. Provided empathetic and solution-oriented support.
