Experienced Data Analyst specialized in market research and data visualization.
Performed complex data analysis to extract insights for business strategies.
Utilized SQL for data querying and management in research projects.
Created dashboards and visual reports to communicate findings effectively.
Conducted comprehensive market analysis to support client decision-making.
RESULTS CX — Home Depot Campaign
Led bilingual customer service operations, delivering high-quality support via phone and email while consistently surpassing performance and satisfaction goals., Optimized call routing and issue resolution workflows, cutting response times and boosting overall team efficiency., Supervised, trained, and coached agents on service protocols and CRM systems, resulting in measurable improvements in productivity, quality scores, and customer satisfaction.
Sistemas Bleu Grens TurmiX
Managed national and international procurement of raw materials, ensuring optimal cost, quality, and timely delivery., Identified, negotiated with, and developed strategic supplier partnerships, strengthening the company’s supply chain and improving operational efficiency.
Corporación LUMA
Oversaw car rental operations and manage payment processing, ensuring accuracy and customer satisfaction., Supervised collections and maintained effective control of administrative cash flow, improving financial tracking and operational efficiency.
Bachelor’s Degree
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Managed the purchase and sale of industrial pallets for the avocado industry., Negotiated with suppliers, reducing costs and increasing sales volume.
Soluciones Totales
Negotiated with contractors to secure competitive pricing and on-time deliveries., Managed payroll and human resources activities, ensuring compliance and smooth operations., Translated technical documents, facilitating clear communication and process efficiency.
