Leonel - Project Manager with 10 years of experience in IT and Software Development

Led project planning, execution, monitoring, and closure in various IT projects.

Applied Agile practices to enhance team productivity and project adaptability.

Coordinated with clients, vendors, and internal teams to ensure clear communication.

Identified and mitigated project risks to prevent delays and scope creep.

Oversaw daily operations, ensuring efficient and smooth service., Managed training and staff performance., Handled customer feedback and implemented service quality improvements.

Educated clients on payment options, account terms, and potential consequences of non-payment., Negotiated payment plans and settlements with clients., Ensured compliance with company policies, following data protection standards and financial regulations.

Contacted potential costumers over the phone to offer telecommunications services., Handled objections and negotiated payment plans., Used CRM tools to track calls, follow-ups, and client interactions.