Experienced professional with a background in content creation, digital marketing, and bilingual customer support across diverse industries.
Develops multimedia content including photography, video reels, and social media materials for marketing and promotional use.
Provides bilingual customer service via telephone and email, resolving needs and requirements efficiently across multiple companies.
Supervises teams during photoshoots and post-production, ensuring workflow and project delivery standards are met.
Interprets and communicates fluently in English and Spanish in professional, educational, and tourist contexts.
AMAZON
Solve by telephone the needs and requirements of customers., Provide customer service and assist in the processes that the customer needs.
BIG MAMA CAKES
Content creator, digital marketing analysis and branding: product photography, video reels of production process and final products, weekly publications, customer contact, catalog construction and offers institution.
TELEPERFORMANCE
Solve via telephone the needs and requirements of customers., Sell products to improve and satisfy the different situations presented.
MANASTAR LOUNGE HOTEL
Interpretation of English/Spanish during tour guides, and management of tourist plan in English language during visits., Creation of content for promotion of the establishment: photographs of tours, tourist visits, visitors and landscape, filming of short videos and reels, for the different social networks.
Professional in audiovisual media
High School Education
Basic Education
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Attend via telephone the needs and concerns of customers., Retention and customer service for consumers of the product.
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Assist and coordinate the photoshoot., Supervise the work team during the sessions and post-production., Organize the material and everything that corresponds to the post-production part for the final delivery of the product.
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Design and implement pedagogical actions with children and families in hospital care, make communicative pieces for educational agents and follow up the pedagogical processes of children., To know the pedagogical guidelines of Early Childhood Education with a focus on Comprehensive Early Childhood Care.
ACTORS COLOMBIAN MANAGEMENT SOCIETY
Organize and edit content provided by users in order to make the respective distribution to the actors., Handling of editing programs and equipment., Handling of video cameras.
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Design and implementation of audiovisual strategies involving tools such as photography and video., Coordinate and supervise the work of interns in the area., Support in the production of advertising pieces.
