Experienced logistics coordinator and sales agent with a strong focus on process improvement and customer engagement.
Managed freight operations, carrier communication, and market analysis at ATL Express Inc.
Presented, upsold, and followed-up on company products and services across various roles.
Responded to customer inquiries, assessed needs, and delivered solutions at Arvato Microsoft Monterrey.
Exhibited excellent communication in sales, customer service, and team leadership roles.
ATL Express Inc.
Responsible for streamlining inbound & outbound freight, Shipper & carrier communication, Problem solving, Order management, Analyzed the logistics market to determine freight rates, Negotiated contract with customers, Ensured all documentation was complete, Surpassed weekly...
Global Telesourcing
Present and sell/upsell company products and services, Follow-up to new clues and references to field activity, Manage special tasks such as transferring phone calls and taking messages, Understand the impact of attitude on call management, Effectively deal with work stress and angry customers
Arvato Microsoft Monterrey
Responded to customer inquiries, Assessed and researched customer needs, Delivered ideal solutions to customer problems, Provided comprehensive product and service information
School Boosters Inc.
High School Diploma
Comercio Exterior
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TXU ENERGY
Provided customers with product and service information, Sale of products and services, Transferred customer calls to the right staff, Followed-up on customer inquiries, Completed records and reports
