A dedicated professional with over 8 years of experience supporting sales, marketing, and administrative functions across diverse industries. Skilled in data management, customer relations, and digital marketing platforms, aiming to enhance operational efficiency and client engagement.
Provided support via inquiries, issue resolution, and maintaining customer records in various roles.
Handled updating and maintaining accurate customer, product, and sales data across CRM and internal systems.
Utilized SAP and Salesforce to update customer info, process orders, and support financial reconciliations.
Supported campaigns, content updates, and social media management using Mailchimp, WordPress, and Hootsuite.
OXFORD UNIVERSITY PRESS
Provide customer service support by managing inquiries and updating customer information., Process orders, dispatch information, follow up on deliveries, and maintain accurate customer records., Maintain and update customer databases, ensuring data accuracy for reporting and forecasting., Manage...
GIVAUDAN
Updated customer and product information in SAP and Salesforce, ensuring accuracy for pricing, catalogs, and policy data., Logged, investigated, and resolved customer issues related to orders, pricing discrepancies, and payment queries., Processed customer orders, quotations, and purchase requests...
MERIDIAN WINE MERCHANTS
Assisted customers and suppliers with queries, account information, and documentation requests., Supported credit control through processing supplier invoices, credit reconciliations, and updating account data., Maintained accurate product catalogues and price lists for digital and retail marketing...
Marketing Management N6
Grade 12 - Senior Certificate
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Processed customer orders, invoices, and PO reviews, supporting invoicing and credit control tasks.
