LAURA - Administrative Professional with 5 years in Customer Service and Consulting

Streamlined cash management processes leading to a 20% increase in revenue at Universidad de la Selva Ocosingo.

Provided effective consulting services that improved client satisfaction scores by 30% at GORO Consultores.

Published on CazVid

Summary

Dedicated administrative professional with experience in customer service and consulting, enhancing operational efficiency and client satisfaction.

Key Achievements

Collaborated with healthcare teams to enhance patient care quality during internship at Clínica y Hospital Universitario.

Skills

Effective CommunicationAdvanced

Skilled in conveying information clearly and engagingly to diverse audiences.

Customer ServiceAdvanced

Expert in providing exceptional service and support to enhance customer satisfaction.

Team CollaborationAdvanced

Proficient in working effectively within team environments to achieve common goals.

Document OrganizationIntermediate

Capable of efficiently managing and organizing documents for easy access and retrieval.

Administrative ManagementIntermediate

Experience

Administradora de Cafetería

Universidad de la Selva Ocosingo UTSOcosingo

2015 - 2017

Administración general del establecimiento. Manejo de caja y control de ingresos. Atención al cliente. Coordinación de personal. Control de inventarios

Consultora

GORO Consultores

2012 - 2013

Asesoría en procesos administrativos. Atención y acompañamiento a clientes. Manejo y organización de información. Apoyo en gestión de proyectos

Médico Interna

Clínica y Hospital Universitario de Pequeñas Especies, UNACH

2010 - 2010

Atención y manejo de pacientes. Apoyo en procedimientos clínicos. Manejo de historias clínicas. Trabajo en equipo en entorno hospitalario

Education

SENA

Técnico

2025

Universidad Pedagógica y Tecnológica de Colombia

Profesional

2012

Institución Educativa Silvino Rodríguez

Bachiller Académico

2003

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