Demonstrated experience with Communication skills.
Demonstrated experience with Customer Service.
Demonstrated experience with Typing.
Demonstrated experience with Microsoft Word.
Clear path
Developed customized repayment plans based on individual financial situations and ability to pay, Conducted thorough investigations into debtor's financial status to determine appropriate collection methods, Assisted customers in resolving billing discrepancies and answering inquiries related to outstanding debts
Talkwave
Developed effective cold calling scripts and strategies to engage potential clients and generate interest in products/services, Collaborated with sales team to gather feedback on lead quality and adjust targeting strategies accordingly for improved appointment setting success, Participated in ongoing training sessions to enhance phone etiquette, objection handling techniques, and closing skills for increased appointment conversion rates
Excess Telecom
Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction, Built rapport with customers through active listening and understanding their unique needs, Responded promptly to inquiries from potential customers via phone calls or emails
High school diploma
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Demonstrated experience with Microsoft Office.
JetBlue
Provided exceptional customer service by assisting travelers with flight rebooking, rescheduling, and resolving travel disruptions, ensuring minimal impact on their travel plans, Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers, Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience, Collaborated with cross-functional teams to resolve complex customer issues and escalations, Provided exceptional customer service by promptly addressing and resolving customer issues and concerns, Demonstrated strong conflict resolution skills by successfully de-escalating tense situations with upset customers
24-7 Intouch
Assisted travelers with vacation planning by booking hotels, plane tickets, and rental cars, ensuring seamless and memorable experiences, Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines, Demonstrated strong product knowledge to effectively address customer questions and provide accurate information on features, pricing, and promotions, Managed a high volume of incoming calls and emails.
Amazon.com
Processed undeliverable and returned packages in a CERT environment, utilizing computer systems to assess package contents and determine sell ability, Responded to inquiries and made informed decisions regarding package disposition, ensuring efficient handling and resolution of returned merchandise, Received, inspected, and documented incoming shipments of products, Maintained a clean and organized work area, promoting safety and efficiency, Performed regular quality checks on products to ensure they met specifications
Shutterfly
Operated heavy machinery to produce high-quality prints, ensuring accurate order fulfillment and precise production, Monitored equipment performance to prevent errors, maintained quality control standards, and verified print accuracy to meet customer specifications, Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging, Maintained compliance with company policies regarding security measures for high-value merchandise, Participated in regular safety training sessions to ensure compliance with workplace health and safety guidelines
