Kevin - Logistics Customer Support with 3+ years in supply chain and client service

Bucaramanga, Santander Department, Colombiaen

Enhanced delivery completion rates by assisting drivers with route optimization and issue resolution

Improved customer satisfaction scores by swiftly resolving driver and client issues and streamlining order processes

Published on CazVid

Summary

Dedicated customer support professional with over 3 years of experience in logistics coordination, client relationship management, and process improvement. Skilled in leveraging technology and communication to optimize operations and enhance customer satisfaction.

Key Achievements

Collaborated across teams to identify inefficiencies, leading to workflow improvements that increased productivity

Skills

Logistics CoordinationAdvanced

Managed and optimized logistics workflows, ensuring accurate order fulfillment and timely deliveries across regions.

Customer Service & SupportExpert

Served as primary liaison with clients and drivers, resolving issues and maintaining high customer satisfaction standards.

Communication & Relationship BuildingAdvanced

Built strong relationships with stakeholders, facilitating effective communication and collaboration.

Task Management & DocumentationAdvanced

Prioritized tasks under tight deadlines, used documentation tools to ensure accuracy and track performance metrics.

Experience

Logistics Customer Support

Global Connect

April 2025 - Current

Assisted drivers with route optimization, order tracking, and issue resolution reducing delivery delays by 30%, Coordinated with restaurants, catering partners, and clients to ensure accurate and timely order fulfillment across multiple regions, Used logistics software and communication tools to...

Customer service representative

Concentrix

September 2023 - September 2024

Monitored and tracked shipments using logistics and dispatching software, maintaining real-time visibility of deliveries, Leveraged data-driven insights to enhance delivery coordination and reduce operational bottlenecks, Coordinated with drivers, clients, and stakeholders, improving on-time...