Dedicated to providing comprehensive support in healthcare and customer service, with expertise in medical interpretation, appointment coordination, and client communication.
Delivered customer support through multiple channels, ensuring satisfaction and issue resolution.
Facilitated communication between healthcare providers and patients with limited English proficiency.
Managed billing, patient records, and appointment scheduling to streamline healthcare operations.
Responded to customer inquiries and provided troubleshooting support via social media platforms.
VIVINT — TELEPERFORMANCE
Responded to customer inquiries and concerns via Messenger regarding the company’s security services., Provided detailed information about security systems, installation processes, and troubleshooting assistance., Maintained a positive and professional tone, ensuring customer satisfaction and prompt solutions., Collaborated with the customer service team to address complex issues and escalate them when necessary.
TELEPERFORMANCE, GUADALAJARA
Provided customer service and processed payments over the phone for a variety of clients.
DATAMARK, HOME OFFICE
Facilitated communication between healthcare professionals and patients with limited English proficiency., Ensured accurate transmission of medical diagnoses and treatment plans while maintaining patient confidentiality., Played a key role in improving the quality of care by bridging language barriers and promoting understanding.
TELEPERFORMANCE, HOME OFFICE
High School Degree
Guided patients through healthcare plans, coverage options, and provider selections.
Assisted patients in navigating their healthcare coverage, explaining deductibles, co-payments, and potential extra charges for specialist visits., Facilitated payments and provided insights into potential healthcare costs., Guided patients in selecting a Primary Care Physician (PCP) and helped them choose nearby pharmacies for medication pickup.
WING, HOME OFFICE
Assisted patients in locating their medical records and providing accurate billing information., Helped patients understand their bills, sent bill statements via email, and processed payments., Worked closely with clinics to discuss patient information and ensure seamless communication.
WING, HOME OFFICE
Managed appointment bookings for neurology services, ensuring efficient coordination between patients and the medical team., Verified insurance information, collected necessary patient data, and maintained a high level of customer service.