Kasandra - Bilingual Customer Service Representative with 7 years in Telecommunication and Interpretation

Lima,Lima Province,Peruen

Successfully managed customer inquiries in both English and Spanish, improving satisfaction ratings by 20%.

Trained and mentored new employees in customer support protocols and language services.

Published on CazVid

Summary

Dynamic bilingual customer service representative with extensive experience in the telecommunication and interpretation sectors, committed to delivering exceptional client support.

Key Achievements

Developed and implemented a virtual games curriculum for children aged 6 to 14, enhancing engagement and learning.
Handled data verification for a solar panel company, ensuring accuracy and compliance with company standards.

Skills

Customer ServiceAdvanced

Expert in managing diverse client interactions to ensure satisfactory resolutions.

Bilingual CommunicationExpert

Fluent in English and Spanish, facilitating effective communication in various contexts.

Data VerificationIntermediate

Skilled in ensuring data accuracy and integrity within customer service frameworks.

Teaching and TrainingAdvanced

Experienced in developing training programs for new staff and educational activities for children.

Technical ProficiencyIntermediate

Experience

DEALER // ROULETTE

CIRSA

2009 - 2010

SALES TELEOPERADOR ‘MOVISTAR MOVIL’

GESTION SALES SOLUTIONS

2010 - 2011

SALES TELEOPERADOR ‘MOVISTAR MOVIL’

TELEMARK CALL CENTER

2011 - 2011

MANAGMENT ASSISTANT AND TEACHING OF VIRTUAL GAMES TO KIDS BETWEEN 6 TO 14 YEARS OLD

CLUB STATION

2012 - 2015

BILINGUAL TELEOPERADOR/CUSTOMER SUPPORT AND ASSISTANSE IN BOTH SPANISH AND ENGLISH LANGUAGE

GESTION SALES SOLUTION//BRITISH TELECOM

2015 - 2016

ENGLISH TELEOPERADOR // BACKOFFICE AREA OF VERIFICATION OF DATA FOR A SOLAR PANEL’S COMPANY BASED IN LV, EEUU

Education

C, E. “NUESTRA SEÑORA DE MONSERRAT”

Completed 2003

C.E. 7014 “VASIL LEVSKI”

Completed 2009

Majestic Casino

DEALER’S SCHOOL

Completed 2013

Instituto Cultural Peruano Norteamericano

TECNICAL STUDIES

Completed 2016

Instituto San Ignacio de Loyola

TECNICAL STUDIES

Completed 2017

Instituto Superior arzobispo Loayza

TECNICAL STUDIES

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This is my profileContact Kasandra

Kasandra - Bilingual Customer Service Representative with 7 years in Telecommunication and Interpretation

Summary

Key Achievements

Skills

Experience

DEALER // ROULETTE

SALES TELEOPERADOR ‘MOVISTAR MOVIL’

SALES TELEOPERADOR ‘MOVISTAR MOVIL’

MANAGMENT ASSISTANT AND TEACHING OF VIRTUAL GAMES TO KIDS BETWEEN 6 TO 14 YEARS OLD

BILINGUAL TELEOPERADOR/CUSTOMER SUPPORT AND ASSISTANSE IN BOTH SPANISH AND ENGLISH LANGUAGE

ENGLISH TELEOPERADOR // BACKOFFICE AREA OF VERIFICATION OF DATA FOR A SOLAR PANEL’S COMPANY BASED IN LV, EEUU

Education

C, E. “NUESTRA SEÑORA DE MONSERRAT”

C.E. 7014 “VASIL LEVSKI”

Majestic Casino

Instituto Cultural Peruano Norteamericano

Instituto San Ignacio de Loyola

Instituto Superior arzobispo Loayza

More candidates in this field

Languages

CUSTOMER SERVICE AGENT DEALING WITH DIFERENT CLIENTS IN ORDER TO LOOK FOR THE RIGHT LANGUAGE THEY WERE LOOKING FOR

SPANISH INTERPRETER FOR CUSTOMER SERVICE AND MEDICAL SERVICES, CURRENTLY AS A VIDEO INTERPRETER