Beca.org
I was responsible of meeting prospects for scholarships and proper selection., Follow up their career development in the program., Prepare reports via email to our sponsors and CEO., Planning and organizing celebrations, working days with different organizations across the country.
SITEL Nicaragua
Customer Service Representative via voice in charge of handling inquiries from customers to deliver proper solution based on company guidelines.
Concentrix Nicaragua
Customer Service Representative via email for iTunes, Provided support and instructions to clients and troubleshooting to fix the issue they were having.
Focus Nicaragua
Provided assistance and followed guidelines to help USA veterans getting their government benefits and bonuses on time., I was in charge of listening to our advocate ́s calls and make sure that our company ́s guidelines were followed accordingly., Prepared reports to present to upper management at the end of the day along with detailed plan to improve the areas of opportunity and select the advocates to be rewarded for their efforts.
Communicative English Diploma
Computation Course
Tourist Guide Technical Career
Technical Course of Microcomputers & Cash Movement Operator
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Capable of delivering extraordinary customer service and proper support to get them back to use their internet service.
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