Karina - Customer Service & Banking Professional with 10+ years of diversified experience

Handled customer claims and disputes via phone and ticketing systems, resolving escalations effectively.

Provided customer support and managed client portfolios across banking and remote environments.

Conducted financial statement assessments to support lending operations and credit closures at BBVA.

Redesigned workflows, implemented expense controls, and optimized operational processes for efficiency.

Managed customer claims via phone and ticketing system in a fully remote environment; resolved disputes and escalations.

Managed mortgage client portfolios: profiling, document pre-evaluation, tracking, and loan closure., Coordinated with real estate developers and institutional BBVA projects; built strategic partnerships., Proactively resolved disputes, driving customer retention and loyalty.

Handled enterprise client portfolios (working capital, real estate, leasing); executed credit closures., Conducted financial statement assessments to enable lending operations.

Reduced annual operating costs by approximately 35% through streamlined process management and expense control., Boosted productivity (ratio improved from 1.25 to 1.95) and machine performance (from 50% to 70%) via preventive maintenance programs., Implemented monthly inventory tracking and...