Karin - Customer Service Representative at BonCafé

Valencia, Carabobo, Venezuelaen

Managed high-volume customer interactions for 50+ clients, boosting brand loyalty by 15%

Resolved 92% of customer complaints, enhancing customer satisfaction and retention

Published on CazVid

Summary

Dedicated customer service representative with a proven track record of enhancing client satisfaction, resolving issues efficiently, and building lasting relationships. Adept at managing high-volume interactions and delivering exceptional service.

Key Achievements

Delivered professional service resulting in increased repeat visits and positive brand perception

Skills

Interpersonal CommunicationExpert

Skilled in building rapport and effectively engaging with clients to foster positive relationships.

Conflict ResolutionAdvanced

Proficient in addressing and resolving customer issues swiftly, maintaining client satisfaction.

Problem-SolvingAdvanced

Capable of analyzing situations to develop effective solutions in fast-paced environments.

Time ManagementIntermediate

Efficient in prioritizing tasks to handle high-volume interactions without compromising quality.

Languages

Spanish(Native)English(Upper-Intermediate)

Experience

Customer service representative

BonCafé

2024 - 2026

Managed high-volume daily customer interactions for 50+ clients, delivering professional service that increased brand loyalty and repeat visits by 15%.. Resolved 92% of customer complaints and issues promptly and tactfully, maintaining a positive service environment and high satisfaction ratings.. Optimized workflow in a high-pressure setting, improving order processing speed by 20% through effective multitasking and coordination with kitchen staff.