Juzuy - Customer Service & Operations Specialist

Experiencia demostrada en Customer Interaction Management.

Experiencia demostrada en Documentation.

Experiencia demostrada en Multitasking.

Experiencia demostrada en Microsoft Office Specialist Expert (MOS) - PowerPoint, Word, Excel.

Experiencia demostrada en Google Workspace.

Manage 60+ daily inbound and outbound interactions in English and Spanish while maintaining quality and performance KPIs.. Resolve billing, account, and technical issues efficiently, reducing escalations through proactive problem-solving.. Document cases with precision and ensure timely follow-ups to maintain workflow continuity.. Adapt quickly to new systems, tools, and policy changes in a fast-paced startup-style environment.. Identify recurring issues and contribute feedback to improve internal processes.. Supported team coordination and internal communication.

Handled high-volume inbound and outbound customer interactions while maintaining service quality and accuracy.. Documented customer cases and resolutions clearly in internal systems.. Provided floor support to agents, assisting with real-time questions and issue resolution.. Managed supervisors’ email communications, organizing and prioritizing requests.. Coordinated and maintained supervisors’ schedules and meeting calendars.. Multitasked across multiple platforms and internal tools to support customer and team needs.

Provided front desk and administrative support for daily office operations.. Managed scheduling adjustments and directed client communications efficiently.. Maintained organized digital and physical records to support workflow efficiency.. Assisted with internal coordination between departments.