Justin - Team Leader with 8+ years of financial services and management experience

Boise, Idaho, United Statesen

Supervised a team of 32 members at OneMain Financial, enhancing service quality and productivity.

Led recruiting, onboarding, and performance reviews, fostering employee engagement and reducing turnover.

Published on CazVid

Summary

Resourceful manager with over 8 years leading teams in financial and retail environments. Skilled in staff development, customer service, and process optimization.

Key Achievements

Managed large volumes of inbound and outbound calls, ensuring compliance and resolving customer/vendor issues.

Skills

Leadership & People ManagementExpert

Directed teams across financial and retail sectors, focusing on staff development and operational excellence.

Customer Service & Complaint ResolutionAdvanced

Handled customer and vendor issues, ensuring satisfaction and adherence to company policies.

Loan & Financial ServicesIntermediate

Processed loan applications, evaluated creditworthiness, and negotiated repayment plans.

Operational & Quality ComplianceAdvanced

Conducted audits and quality reviews, ensuring compliance with procedures and policies.

Microsoft Office SuiteAdvanced

Utilized Word, Excel, Teams, and PowerPoint for reporting, communication, and training activities.

Languages

English(Native)

Experience

Manager

OneMain Financial

2012 - Present

Supervise a team of 32 team members, driving key performance metrics and providing coaching to enhance service quality and productivity., Perform talent management activities, including recruiting, hiring, onboarding, annual performance reviews, employee training development, workforce scheduling,...

Manager

Western Shamrock Corporation

2011 - 2012

Supervised, trained and motivated a team of loan officers, processors and support staff to achieve branch goals., Evaluated loan applications to determine creditworthiness., Processed payments, loan payoffs, loan applications and customer inquiries., Contacted borrowers with overdue accounts to...