Judith - Operations Support Specialist at ResultsCX

Expertise in maintaining accurate and complete customer and billing data across multiple systems.

Skilled in professional, clear communication in both English and Spanish, including interpretation and written support.

Ensures adherence to security and operational protocols in banking, billing, and customer service.

Experienced in managing customer inquiries, resolving issues, and providing support via chat and phone.

Managed and updated customer account records across multiple internal systems, ensuring data accuracy and completeness.. Reviewed billing information and submitted exception requests with high attention to detail and compliance standards.. Maintained 95–100% quality evaluation scores while consistently meeting productivity targets in high-volume environments.. Identified and resolved account discrepancies by verifying information and ensuring proper documentation for follow-up actions.. Translated complex policies, plan benefits, and cost structures into clear and easy-to-understand explanations for clients.

Provided real-time English–Spanish interpretation for medical, emergency, and public service calls.. Ensured accurate and neutral communication in fast-paced, high-pressure situations.. Supported 911 operators, healthcare providers, schools, and government agencies during urgent and routine interactions.

Verified customer identity and account information in compliance with banking security protocols.. Reviewed transactions and account activity to identify discrepancies and ensure accuracy.. Processed account updates, card requests, and service modifications following strict regulatory guidelines.. Assisted in resolving account-related issues while maintaining detailed and accurate documentation.. Managed high-volume interactions while meeting performance and quality standards.

Provided detailed account information, billing explanations, and payment support to wireless service customers.. Processed payments, service modifications, and account updates in compliance with company policies.. Presented value-added services and protection plans based on customer needs and eligibility.. Coordinated with internal departments to ensure accurate resolution of account-related matters.. Managed high-volume interactions while maintaining accuracy, efficiency, and quality standards.

Reviewed U.S. credit reports to identify inaccuracies and potential dispute items.. Prepared and submitted credit dispute documentation to major credit bureaus.. Monitored case progress and followed up to ensure timely responses and updates.. Maintained organized client records and updated case information in internal systems.. Provided clients with clear explanations regarding dispute processes and documentation requirements.. Ensured accuracy and compliance when handling sensitive personal and financial information.

Managed 2–3 concurrent live chat interactions while maintaining response accuracy and professionalism.. Provided written customer support, translating complex information into clear and concise responses.. Delivered technical support assistance through chat, troubleshooting service and account-related issues.. Documented customer interactions and updated account information in internal systems.. Maintained quality and productivity standards in a fast-paced remote environment.