Dedicated account manager with over 5 years of experience in telecommunications, specializing in client retention, contract negotiations, and team leadership. Proven ability to develop strategic relationships and drive revenue.
Built and maintained strong relationships with clients, addressing their needs to enhance loyalty and satisfaction.
Negotiated service agreements with clients, aligning offerings with client needs and company goals.
Led a sales team, providing coaching and support to improve overall team productivity and performance.
Effectively communicated with clients and internal teams to facilitate project completion and service delivery.
HealthPrime
Authorized patient documentation for medical procedures., Verified healthcare records and requirements., Coordinated information between patients and providers.
TaskUs
Reviewed and filtered user-generated content based on community guidelines., Removed inappropriate or offensive material., Monitored platform activity in real time to prevent abuse and violations.
CareMax
Uploaded and attached medical documentation into internal databases., Communicated with primary care offices to obtain signatures and verify appointments., Maintained accurate patient records and ensured compliance with documentation standards.
Grupo Konecta (Multienlace S.A.S)
Provided customer service and technical support., Resolved customer complaints and inquiries., Delivered solutions focused on client satisfaction.
High School Diploma
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