Dedicated customer service agent with experience in fraud detection for credit cards, complemented by cybersecurity studies and strong interpersonal skills. Eager to leverage expertise in security and client relations.
Expertise in addressing customer needs, resolving conflicts, and ensuring positive experiences.
Skilled in identifying and analyzing fraudulent activities within credit card transactions.
Proficient in active listening, public speaking, and interpersonal interactions.
Effective collaborator with leadership qualities in fast-paced environments.
Basic understanding of cybersecurity principles acquired through technical education.
Concentrix
Member of the Fraud Investigation Team of the Credit Card, 'Apple Card' from Goldman Sachs Bank, USA.
Psychology
Cybersecurity Technician
Bachelor in Middle School
Discover other professionals with similar experience
