Dedicated Application Technical Support Assistant with over 3 years of experience in high-volume BPO environments, skilled in resolving technical issues, supporting teams, and maintaining high satisfaction levels.
Provided technical and customer support, ensuring efficient issue resolution and high satisfaction levels.
Addressed complex technical cases and supported operational requests effectively.
Collaborated with teammates and supported coaching sessions to improve team performance.
Managed multiple high-volume support tasks in a BPO environment while maintaining quality metrics.
Concentrix
Provided technical support to application users, ensuring efficient issue resolution and high customer satisfaction., Supported teammates by clarifying campaign processes and assisting with complex technical cases., Delivered on-site technical support and handled urgent operational requests.,...
Financial Administration
High School Diploma
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Quickly adapted to high-pressure situations and learned new campaign processes efficiently.
