Juan - Customer Service Leader with 3+ years of hospitality experience

Medellín, Antioquia, Colombiaen

Led training of new staff to ensure consistent service quality across multiple outlets.

Managed cash transactions, inventory, and corporate software at Point of Sale, ensuring operational accuracy.

Published on CazVid

Summary

Dedicated professional with experience in customer service, staff training, and operational support within food retail environments. Skilled in team collaboration, communication, and inventory management.

Key Achievements

Supervised and improved customer experience processes in fast-paced restaurant environments.

Skills

Team CollaborationIntermediate

Worked closely with team members to deliver seamless customer service and support daily operations.

Customer CommunicationIntermediate

Provided clear, assertive communication and actively listened to customer needs to enhance satisfaction.

Microsoft Office SuiteIntermediate

Utilized Office tools for reporting, documentation, and inventory management at workplace.

Point of Sale & Inventory ManagementIntermediate

Handled cash transactions, software usage, and inventory support at restaurant and retail points.

Staff Training & Supervision

Experience

Cajero

Mystic Foods S.A.S

01/2022 - 02/2023

Responsable de la atención directa y asesoría sobre el producto en punto de venta de Clap Burgers., Funciones incluían manejo de caja, uso de software corporativo y apoyo en inventarios.

Líder de servicio

Mystic Foods S.A.S

03/2023 - 09/2023

Responsable de la formación del personal de servicio al cliente de la marca Clap Burgers en sus distintos puntos de venta., Procesos orientados a la creación y supervisión de la experiencia en el restaurante.