Dedicated professional with over a decade of experience in medical interpretation, customer service, and team management. Proven ability to enhance communication, streamline operations, and lead teams effectively in fast-paced environments.
Proficient in medical terminology and interpretation for healthcare settings, ensuring clear communication.
Experienced in providing exceptional customer support across diverse industries, resolving issues effectively.
Led teams in retail and call center environments, improving team performance and workflow management.
Skilled in troubleshooting desktops and peripherals, with a focus on prompt issue resolution.
Interactive Contact Center ICC BPO
Managed incoming calls from 911, insurance companies, and various hospitals, including Kaiser Permanente and Egna hospital installations.. Demonstrated extensive knowledge of medical terminology, facilitating accurate and effective communications.
AMN Language Service
Delivered exceptional medical interpretation services to Limited English Proficiency (LEP) patients and medical providers, ensuring clarity on both sides.. Ensured comprehensive understanding between patients and providers, fostering effective communication.
LLS Language Line Solutions
Commenced as an over-the-phone interpreter handling 911 calls, insurance claims, and school district communications.. Engaged in training focused on medical terminology and relevant scenarios to enhance service quality.
Muñoz and Associates
Functioned as a collections agent for approximately 6 months before transitioning to team lead responsibilities for another 8 months.. Supported supervisors in team management and workflow optimization.. Coordinated and managed schedules for fellow agents, enhancing operational efficiency.. Engaged with difficult clients to negotiate payment arrangements, arriving at mutually agreeable terms for resolving delinquent accounts.
Truncated Career
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Experienced in data capture and management to support operational and administrative functions.
HOMEDEPOT MEXICO S DE RL DE CV
Supervised a staff of over 20 members, ensuring effective team performance and customer satisfaction.. Addressed and resolved customer issues by providing tailored solutions and follow-ups.. Managed service requests while supporting cashiers with necessary currency and change.. Oversaw the scheduling and timing of cashier shifts, improving overall departmental efficiency.. Optimized cashier performance through improved workflow and training.
TELETECH SA DE CV
Initially served as a 1st level tech support agent before advancing to 2nd level support for desktops and peripherals, demonstrating professional development.
LASON S. A. DE C. V.
OFFICE DEPOT S. A. DE C. V.
Initially commenced duties as a cashier before transitioning to a floor assistant role in the electronics department within 2 months, reflecting adaptability.
EXPOCASA S. A. DE C. V.
Managed operations of the electronics and electrical department, overseeing team performance and inventory.. Supervised two other team members to optimize department output.
ZWANENBERG DE MÉXICO S. A. DE C. V.
Functioned as a deli promoter for approximately 8 years, orchestrating store events and promotions.. Oversaw and coordinated a team of 4, managing event schedules and store presentation times for colleagues.. Secured authorization agreements to facilitate brand presentations within stores, enhancing product visibility.
