Juan - Customer Service & English Teacher with 5+ years in tech and education

Bogotá, Bogota D.C., ColombiaRemoteen

Provided remote English-language support for clients of a US-based company, enhancing customer satisfaction.

Designed and delivered university-level English courses utilizing digital resources and participatory methodologies.

Published on CazVidOpen to remote

Summary

Experienced bilingual professional with over 5 years in customer service, technical support, and English education. Skilled in digital methodologies and cross-cultural communication, committed to delivering excellent service and effective instruction.

Key Achievements

Guided senior citizens in using electronic devices, improving their digital literacy and confidence.

Skills

Customer ServiceExpert

Resolved client issues via remote support, scheduling, and guidance, ensuring customer satisfaction.

English TeachingAdvanced

Planned and delivered university English courses, developing interactive materials and leveraging digital tools.

Technical SupportAdvanced

Provided technical troubleshooting for computer hardware and software across Windows and macOS platforms.

Language SkillsExpert

Fluent in English and Spanish, utilized in customer support, writing, and teaching contexts.

Languages

English

Experience

Bilingual Customer Service Agent

[24]7

07/2023 - 09/2025

Providing exclusive English-language support to clients of a US company., Remote technical support for computers, printers, tablets, and mobile phones running Windows and macOS., Guiding senior citizens in the use of electronic devices and software., Scheduling appointments for on-site support and...

English Practitioner teacher

Universidad Nacional de Colombia

03/2022 - 06/2022

Design, planning, and delivery of English classes for university students., Implementation of digital resources and participatory learning methodologies., Development of study guides and interactive teaching materials.