Juan - Technical Support Agent with Bilingual Skills in Customer Service

Bogotá, Bogota D.C., ColombiaRemoteen

Resolved technical and administrative customer issues through tickets, emails, and calls in English and Spanish.

Provided technical support to driver partners in Spain, ensuring issue resolution and customer satisfaction.

Published on CazVidOpen to remote

Summary

Bilingual technical support agent experienced in troubleshooting, ticket resolution, and customer service for diverse clients.

Key Achievements

Applied programming knowledge in Python and web development to support technical problem-solving.

Skills

Resolución de ticketsIntermedio

Handled customer support tickets to resolve technical and administrative issues.

Soporte técnicoIntermedio

Provided technical assistance to clients and driver partners, troubleshooting problems.

ProgramaciónIntermedio

Utilized Python and web development skills (HTML5, CSS3, Tkinter) in technical support activities.

IdiomasIntermedio

Communicated effectively in English and Spanish, supporting bilingual customer service.

Languages

Español(Nativo)

Experience

Agente de soporte técnico

Teleperformance

junio 2023 - agosto 2024

Resolución de tickets, correos y llamadas en inglés y español, Resolución de problemas técnicos y administrativos de clientes., Soporte a socios conductores de España.

Education

Udemy

Curso de Programación en Python

Completed En curso

Udemy

Curso de Desarrollo Web

UNIMINUTO

Introducción a la Programación

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