Dedicated professional with over 5 years of experience in customer support, billing, and technical assistance across travel, finance, and engineering sectors. Skilled in troubleshooting, data analysis, and client communication.
Provided multi-channel customer service, troubleshooting issues, and maintaining positive client relationships.
Managed billing inquiries, investigated discrepancies, and processed refunds adhering to company policies.
Utilized SQL and Microsoft Office tools to analyze data, support billing and reporting tasks.
Assisted in preparing technical reports and documentation for civil engineering project support.
Sutherland S.G.S
Assist users of a mayor travel application via phone calls, messaging, and email, guiding them on platform usage and booking procedures., Troubleshot application errors and platform issues, helping customers complete reservations and resolve problems during their trips., Provide calm, detailed...
ContactPoint 360
Managed billing inquiries for a Canadian home services company, resolving issues related to incorrect billing, overpayments, and refunds., Investigated client accounts, identified discrepancies, and processed accurate adjustments in line with internal policies.
Teleperformance
Worked with a U.S-based financial institution, handling calls about credit card billing inquiries and overdue balances., Explained statements, fees, and payment options, and negotiated payment arrangements while maintaining a customer-focused approach., Balanced collection goals with service...
B.S.
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Handled overdue accounts by negotiating payment plans and ensuring compliance with collection procedures.
V.C.A
Support the design team with project calculations, technical documentation, and reporting., Assisted with organizing and coordinating workers, contributing on-time project execution.
