Experienced customer service specialist with over three years in diverse roles, including travel, sales, and event coordination, proficient in GDS and CRM platforms.
Handled customer inquiries and complaints via phone, email, and chat, ensuring high satisfaction.
Managed travel booking systems and customer relationship management platforms in travel and customer service roles.
Developed sales pipelines, cultivated client relationships, and exceeded sales targets in fundraising and sales roles.
Planned and executed events, managed logistics, and coordinated resources efficiently.
Continuum Global Solutions (Customer Helpline Colombia S.A.S.)
Provided exceptional customer support via phone, email, and chat platforms., Resolved inquiries, complaints, and issues with insightful solutions., Achieved and exceeded productivity and quality KPIs.
IGT Solutions
Assisted exclusive Capital One customers with travel itineraries and services through Hopper (flights, hotels, car rentals)., Demonstrated proficiency in GDS and CRM platform management., Negotiated with travel service providers to secure the best deals., Delivered excellent customer service,...
Studio PTBO
Working remotely with different real estate agencies from EEUU and Canada in order to reschedule appointments and meet individual needs for each of their customers., Qualifying customer ́s interest levels by building trust through conversation and using provided scripts., Coordinating efficient...
Teleperformance
Associate of Arts
Technical Degree
High School Diploma
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Demonstrated strong communication skills across various roles, negotiating deals and building client trust.
Consistently provided exceptional customer service, exceeding KPIs., Resolved customer inquiries, complaints, and issues with effective solutions., Handled escalated situations to achieve positive outcomes., Demonstrated strong communication skills across phone, email, and chat.
Teleperformance
Consistently provided exceptional customer service, exceeding KPIs., Resolved customer inquiries, complaints, and issues with effective solutions., Handled escalated situations to achieve positive outcomes., Demonstrated strong communication skills across phone, email, and chat.
Fundación Rafael Escalona
Developed and implemented strategic business development plans., Cultivated enduring client relationships through effective communication., Consistently exceeded sales targets, contributing significantly to team success., Managed a robust sales pipeline and increased revenue.
Rafael Escalona®
Planned and executed successful music and cultural events, tailoring to client needs and budgets., Secured venues, managed logistics, and coordinated with staff for seamless event execution., Secured sponsorships to support events and charitable organizations., Executed effective marketing...
JPM Productions
Managed event logistics, including staff recruitment, venue selection, and equipment coordination., Maintained detailed records to ensure financial transparency.
Fundación Rafael Escalona
Oversaw daily operations of the foundation's shop., Managed staff, ensured inventory control, and coordinated event logistics.
