Juan - Customer Service Specialist with 3 years in contact centers

Provided customer support and collections, demonstrating communication and problem-solving skills.

Handled inbound calls in both English and Spanish, effectively interacting with diverse clients.

Participated in data capturing and document validation processes in recruitment and logistics roles.

Delegated tasks and supervised team operations as an Assistant Lead, enhancing team productivity.

Utilized bank and call center software tools for customer service and data handling.

Telephone customer service focused in the Canada area., Inbound call and bank software handling.

Analysis, research and comparison of vehicles in different regions of America and Canada through web pages.

Inbound calls focused on customer service and collections., Training in credit with a high specialization in collecting money, for Spanish and English speakers.

Recruitment in the Human Resources area., Data capturer in processes related to recruitment with high focus on document validation.

Inbound and outbound calls targeting on the verification of processes and paperwork, highly specialized on global transport and high value cargo., Acquired the skill to delegate tasks, work in team being able to function as leader.