Experienced in handling high-volume customer service, team supervision, and technical support across telecommunications, legal, and financial services. Skilled in communication, conflict resolution, and administrative tools.
Provided technical support, handled escalations, and managed customer relations across multiple organizations.
Effectively managed client communications through calls, chats, and emails, including conflict resolution.
Supervised customer service teams, led small projects, and coordinated tasks in fast-paced call center environments.
Engaged in cold calling, provided insurance quotes, and supported sales initiatives for legal and insurance firms.
Apollo Answering Service-juarez
Virtual receptionist for over 500 clients legal medical and municipal services.
elite legal practice-Juárez, N. L.
Sales representative for a debt resolution program through Elite Legal Practice.
Genpact-Chihuahua Cd. Juarez
Process payments on behalf of clients with other CSR reps., Handled sensitive information worked from home and in the center., Outbound calls to multiple payments center on multiple platforms.
Porch MX-Ciudad Juárez, Chih.
Helped proprietary owners with insurance quotes., Services offered for adt and kandela for tv and internet., Call back and customer relations., Outgoing calls., Cold calling.
High school or equivalent
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