Josue - Customer Service Specialist with 5+ years in client relations and support

Expertise in ensuring customer satisfaction through effective communication and problem resolution

Skilled in maintaining clear, professional dialogue with clients and team members

Proficient in identifying issues and implementing tailored solutions efficiently

Experienced in managing client accounts and maintaining strong client relationships

Capable of prioritizing tasks to meet response and resolution targets

Excellent communication and interpersonal skills, Strong problem-solving and troubleshooting abilities, Proven track record in customer service and account management, Detail-oriented with a focus on accuracy, Ability to work collaboratively in a team environment

Call Handling: Demonstrated ability to manage a high volume of incoming calls efficiently and professionally, ETA Communication: Proficient in providing customers with accurate and timely information regarding the estimated time of arrival for their vehicles, Customer Focus: Committed to delivering exceptional customer service by understanding and addressing customer needs effectively

Client Communication and Relationship Management, Managing Client Accounts, Getting Quotes via Emails, Administrative and Operational Support, Data Management

Customer Interaction: Delivered excellent support, ensuring a seamless customer experience, Problem Solving: Identified and resolved customer issues while providing effective solutions tailored to individual needs, Zendesk Proficiency: Utilized Zendesk to manage and track support interactions efficiently, Time Management: Prioritized tasks to meet response and resolution time benchmarks consistently