Josfrank - Software QA Specialist with 5+ years in telecommunications and web testing

Bogotá, Bogota D.C., Colombiaen

Led communication within Agile teams to deliver an average of 30 projects per quarter, including A/B testing and personalization for five telecom brands

Created detailed task management systems that optimized sprint efficiency and project execution

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Summary

Specializing in quality assurance, agile project management, and customer support within the telecommunications and digital experience domains.

Key Achievements

Conducted manual testing of Adobe Target Experiences across various applications, ensuring seamless user experience and resolving issues

Skills

Agile Project ManagementAdvanced

Applied Agile methodologies to facilitate project delivery and team collaboration.

Manual Testing & Quality AssuranceAdvanced

Conducted manual testing of web and application experiences, identifying issues and ensuring quality.

Web & Mobile Experience ManagementIntermediate

Utilized Adobe Target Experience and related tools to manage and optimize digital experiences.

Customer Service & SupportExpert

Managed customer service operations, leading to promotion due to strong engagement and resolution skills.

Experience

Software QA

Allied Group

Sep 2018 - Dec 2025

Ensured effective communication within the Agile team and facilitated adherence to Agile processes, leading to an average delivery of 30 projects per quarter, including A/B testing and web personalization for five telecommunications brands., Created and managed tasks with detailed requirements,...

Customer Services Representative

Allied Group

Mar 2018 - Sep 2018

Managed and supervised Level 1 customer service operations, ensuring efficient case reception, resolution, and technical support for a telecommunications company., Promoted from Support Agent to Level 1 Supervisor within three months due to exceptional performance in customer engagement and issue...