Dedicated operations professional with extensive experience in workforce planning, real-time analysis, and team supervision. Proven ability to enhance operational efficiency through strategic personnel management and operational oversight.
Utilized real-time analysis skills to monitor operations and generate comprehensive reports, supporting decision-making.
Managed headcount and personnel logistics to ensure optimal staffing and operational coverage across roles.
Compiled and analyzed operational data to provide insights that guide staffing and process improvements.
Applied conflict resolution and assertive communication to maintain team cohesion and service quality.
Effectively prioritized tasks and managed schedules to ensure timely execution of operational duties.
ContactPoint 360
Execute real-time monitoring alongside comprehensive operational reporting., Headcount Management: Strategic administration and personnel management to ensure consistent operational coverage.
Majorel
Responsible for workforce planning and human resource optimization., Oversaw operational profitability through efficient staff allocation and scheduling.
Majorel
Managed personnel logistics and provided support in implementing operational schedules.
Del Sol
Directly supervised daily operations and enforced quality service standards.
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