Jose - IT Operations Manager with 10+ years in global enterprise environments

Applied ITIL principles to improve service delivery, incident management, and operational processes across multiple roles.

Proficient in Microsoft Azure, virtualization, and disaster recovery strategies to support enterprise IT environments.

Experience in network architecture, cybersecurity, ISO 27001 standards, and ethical hacking concepts to ensure data protection.

Managed vendor relationships, contracts, and cross-functional stakeholder alignments to ensure project and service success.

Led software development projects, managing internal teams and third-party for business process improvements.

Manage end-to-end service delivery and platform operations, ensuring continuous improvement., Vendor governance at global level., Ensure operational excellence., Articulate and apply key operational principles, ITSM/ITIL processes, reliability engineering., Identify automation and efficiency...

Manage the core technology stack, including ERP software, network, servers, storage, and backup infrastructure., Oversee daily IT operations, ensuring system reliability and high availability across the organization., Ensure information security and compliance, specifically meeting the requirements...

Lead software development initiatives at regional level, managing both internal teams and third-party vendors to deliver business solutions., Act as liaison between business stakeholders and technical teams, identify new system initiatives and ensure alignment with company’s requirements., Oversee...

Manage and maintain mission-critical enterprise systems like ERP and ECM across the entire regional operation., Serve as the technical lead for core infrastructure, including network, servers, and VoIP communication systems., Supervise and coordinate daily end-user support operations, ensuring...

Provide Level 2 Technical support to Windows Server systems of key HP accounts based on ITIL Framework., Leverage VMWare virtualization technology to migrate physical servers to virtual environments.

Manage and maintain the IT Infrastructure and applications for Elementary and High School., Lead IT projects to leverage new technologies and products to fulfill emerging requirements of the institution.