Experienced software engineer specializing in developing scalable web applications with a focus on user experience and performance.
Applied JavaScript to develop dynamic web interfaces and client-side logic.
Used React to build and maintain reusable UI components for web applications.
Utilized Python for backend scripting and data processing tasks.
Managed and optimized relational databases for various projects.
Freelance
Coordinated building inspections, vendor visits, and team schedules., Managed operations using Google Workspace, email tools, and Slack-like platforms., Arranged appointments through manual systems and calendar tools similar to Calendly., Maintained digital records, resident communications, and property reports.
Freelance
Oversaw property showings and consultations., Scheduled appointments with clients using calendar systems., Delivered strong support across scheduling, recordkeeping, and communications.
Call Center
Provided troubleshooting and customer education by phone and chat., Trained colleagues on support tools and protocols., Used CRM software to manage cases and enhance resolution tracking.
Telecommunications Company
Resolved service issues with professionalism and empathy., Handled high call volumes and tracked inquiries through CRM tools.
Psychology Studies
High School Diploma
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Participated in sprint planning, daily stand-ups, and collaborative project management.
Call Center
Assisted clients with purchases, complaints, and scheduling., Routed calls using internal systems and supported service delivery with clarity.
Call Center
Scheduled and confirmed appointments for sales representatives., Optimized success rates through organized follow-up and client communications.
