jose - Senior Bilingual Advocate at Foundever

Experienced in managing budgets, controlling financial transactions, and ensuring compliance with regulations.

Skilled in supervising staff, developing training programs, and improving operational efficiency.

Dedicated to enhancing customer experience through effective communication and service management.

Proficient in analyzing financial and operational data to inform decision-making.

Reviewed and validated financial transactions, ensuring compliance with internal policies and international regulations., Opened, activated, and blocked bank accounts following security protocols., Processed refunds and adjustments in tax-related accounts, ensuring accuracy and traceability., Resolved complex issues related to financial operations while maintaining high-quality standards., Provided mentoring and training to new hires to improve response times and service quality.

Trained and supervised staff to improve operational efficiency., Developed training programs and set performance goals., Conducted equipment and resource inventory to ensure compliance with regulations., Evaluated staff performance and recommended process improvements., Provided customer service and effectively resolved complaints.

Planned sales targets and prepared budgets., Managed inventories, staff, and financial resources., Optimized processes across multiple locations., Trained new employees and enhanced customer service standards.