Jose - Customer Support Specialist with 5+ years in client service and technical support

Guatemala City, Guatemala, GuatemalaRemoteen

Managed high-volume communications and maintained accurate documentation for multiple clients.

Handled sensitive customer information and complex insurance inquiries with confidentiality.

Published on CazVidOpen to remote

Summary

Dedicated customer support professional with over 5 years of experience in client service, technical troubleshooting, and account management.

Key Achievements

Conducted troubleshooting and initial assessments, contributing to improved customer satisfaction.

Skills

Customer ServiceAdvanced

Provided support through active listening, issue resolution, and client communication.

CRM SystemsIntermediate

Utilized CRM platforms to document interactions, track cases, and manage customer data.

Data ManagementAdvanced

Handled customer data including collection, verification, and confidentiality maintenance.

Microsoft OfficeIntermediate

Employed Microsoft Office tools to support documentation and communication tasks.

TroubleshootingIntermediate

Experience

Customer Support & Client Coordination Specialist

Alorica Guatemala

Jun 2023 - Present

Managed high-volume inbound and outbound communications with customers., Collected, verified, and updated customer information ensuring data accuracy., Handled sensitive account and billing information with confidentiality., Coordinated service requests, follow-ups, and issue resolution.,...

Client Support & Case Management Representative

Everise

Sep 2022 - Jun 2023

Conducted structured troubleshooting and initial assessment calls., Gathered relevant information to determine next steps or escalation., Maintained high customer satisfaction through active listening.