Experienced in insurance administration, project coordination, and technical support with a strong focus on client satisfaction and operational efficiency.
Provided support to clients in insurance, telecommunication, and airline industries, ensuring satisfaction.
Led and coordinated technical provisioning, client onboarding, and process improvements across multiple projects.
Performed DSL internet troubleshooting, VoIP setup, and policy data accuracy tasks.
Maintained organized records, managed billing inquiries, and supported agency operations.
ABI Insurance Services (Remote)
Handle policy renewals and Certificates of Insurance (COIs) for personal and commercial lines., Process payments and assist with billing inquiries and documentation., Ensure accuracy in policy data and timely communication with clients and carriers., Support agency operations by maintaining...
Viva Virtual Assistants (Remote)
Supported personal and commercial lines for a U.S.-based insurance agency., Prepared new quotes, processed renewals, endorsements, and policy changes., Worked with Auto, Homeowners, General Liability, Workers’ Compensation, and Commercial Auto policies., Assisted licensed agents with client...
Techtalkers S.A. de C.V.
Managed the DMR/Bubble Communications account, overseeing project timelines, deliverables, and stakeholder coordination to ensure smooth operations., Supervised end-to-end provisioning projects, including DSL circuit orders, number porting, technician scheduling, and installation follow-ups with...
Business Administration
Bachillerato General
Supervised staff at Piratas Bar, directed daily operations, and supervised customer service efforts.
Piratas Bar, El Tunco
Managed day-to-day operations of a busy bar and restaurant in El Tunco., Provided excellent customer service and staff supervision.
Stream Global Services
Assisted Canadian customers with DSL internet troubleshooting and technical support.
Benson Communications
Supported Lifeline customers with billing, mobile plan adjustments, and device issues.
Sykes Ltd.
Assisted dental providers with insurance claim processes and account inquiries.
Atento El Salvador
Assisted customers with flight changes, ticket bookings, and baggage inquiries.