José - Data Analyst with 3 years of experience in financial services

Applied statistical methods and data visualization tools to interpret complex datasets.

Designed and optimized queries to extract and manipulate data from relational databases.

Used Python for data cleaning, analysis, and automation of routine tasks.

Created dashboards and reports to communicate insights to stakeholders.

Negotiated directly with banks, creditors, and law firms to secure the lowest possible settlement percentages for clients facing financial hardship., Analyzed financial information including balances, aged balances, loan structures, and credit details to create accurate settlement proposals., Designed, restructured, and optimized client payment plans using Excel, adjusting dates, amounts, and timelines based on settlement agreements., Managed and updated client records in Forth and internal databases, ensuring accuracy and complete documentation., Communicated daily with financial institutions via phone and email, sending proposals, requesting balances, and performing consistent follow-ups., Uploaded acceptance letters, mounted offers, and handled all case-related documentation., Created tasks, detailed notes, and workflow records for internal teams to ensure coordinated case progression., Maintained confidentiality and handled sensitive financial information with accuracy and professionalism.

Provided customer support related to order tracking, financial review of purchases, account information, and status updates., Scheduled appointments, managed calendars, and coordinated follow-ups through email and internal systems., Verified product availability, inventory, and financing options to support customer inquiries., Resolved customer concerns with empathy, professionalism, and clear communication., Worked with multiple systems simultaneously, meeting performance metrics such as AHT, QA, and CSAT., Documented cases, updated records, and ensured accurate information flow between teams.