José - Welcome to CazVid!

Demonstrated experience with Zendesk.

Demonstrated experience with Salesforce.

Demonstrated experience with Slack.

Demonstrated experience with Microsoft Excel.

Oversaw final mile delivery operations, ensuring timely and accurate dispatching of shipments., Coordinated with carriers, clients, and internal teams to resolve delivery issues and maintain service level agreements.

Resolved customer inquiries and issues through Airbnb messaging platform, Provided assistance with booking accommodations and navigating the Airbnb website., Managed a high volume of customer communication in a fast-paced environment.

Analyzed and resolved customer complaints to ensure satisfaction and retention., Utilized strong communication and persuasion skills to upsell products and services., Managed customer accounts and processed payments for a telecommunications company.