Experienced in onboarding, technical troubleshooting, and bilingual interpretation, with a strong focus on customer satisfaction and support within tech and service industries.
Handled customer inquiries, troubleshooting, and follow-ups across multiple roles.
Resolved hardware and software issues for Amazon devices and GPS units.
Led onboarding processes for Cisco’s CX Cloud platform and trained customers on hardware and software use.
Consecutive interpretation for medical, financial, and customer service contexts between English and Spanish.
Amazon
Assist Flex drivers with account management and delivering concerns while researching and following Amazon’s policies., Troubleshoot and resolve issues for Amazon’s Fire and Kindle line of products., Resolve Customer inquiries about their products and assist in the initial setup of devices.
CISCO
Lead and organize onboarding teams for corporate users for the CX cloud platform., Research and analyze data regarding customer mergers, buyouts, and corporate changes, to create or update the customer's internal network structure, providing support to the CX cloud platform., Hold meetings...
TSO MOBILE
Taking care of incoming calls and emails from customers, Perform hardware and software troubleshooting, Teach customers how to use different software features and how to install and use the various GPS units through training sessions performed over video or phone calls, Taking care of new hardware...
High school
Technical degree
Customer service training
bachelor's degree
Discover other professionals with similar experience
Managed customer accounts, billing processes, and service requests across roles.
Language Line Solutions
consecutive interpretation of medical, insurance, financial, and customer service situations, from English to Spanish and backward.
