Jorge - Support/Management Specialist with 8+ years in IT support and client service

Guadalajara, Jalisco, Mexicoen

Supported over 30 applications for healthcare and finance clients, ensuring seamless system operations.

Applied ITIL methodologies to efficiently resolve support tickets within a 48-hour SLA.

Published on CazVid

Summary

Experienced support specialist skilled in technical troubleshooting, client support, and process improvement within healthcare, finance, and retail sectors.

Key Achievements

Led a support team at Conifer, contributing to operational leadership and process improvements.

Skills

Technical SupportAdvanced

Provided Tier 1 & Tier 2 technical support for clients across healthcare, finance, and retail sectors.

Client Service DeliveryAdvanced

Managed client support activities including account access, registrations, and sanctions compliance for Herbalife associates.

Process Improvement & DocumentationIntermediate

Documented support activities and developed new processes to enhance team efficiency and project management.

Hardware and Software TroubleshootingAdvanced

Supported hardware peripherals and software features, monitored systems, and addressed system inconsistencies.

Experience

Support/Management Specialist

TrueOmni

November 2022 - Date

Provided Tier 1 &amp; Tier 2 technical support for clients in healthcare and finance sectors., Supported over 30 applications for companies including Tenet, Medstar, and Conifer., Applied ITIL methodologies to resolve tickets efficiently., Contributed to leadership of a Conifer support team.,...