Customer Service professional with over four years of experience delivering effective support across telecommunications, banking, and HR sectors. Skilled in communication, problem-solving, and customer retention, with a focus on client satisfaction.
Provided customer support in various industries including telecom, banking, and HR.
Demonstrated active listening, empathy, and call control in customer interactions.
Engaged in outbound and inbound calls, focusing on hard sales and customer retention.
Handled payroll and HR-related responsibilities for co-workers at IBEX Nicaragua.
Teleperformance
Helping customers with the orders, Assisting dashers with the deliveries
Concentrix
Making outbound calls, Receiving inbound calls, Hard sales
Accedo
Banking for TD Bank, Expert in retention, Handling escalations, Billings, Soft skills with customers
IBEX Nicaragua
In charge of payments for co-workers, Everything related to human resources
Bachelor
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Successfully managed multiple customer service tasks and incorporated feedback to improve performance.
