Jonathan - Call Center Agent with Diverse Customer Service and Technical Support Experience

Bogotá, Bogota D.C., Colombiaen

Gained extensive experience in customer service across multiple companies, enhancing communication skills.

Provided technical support and customer assistance via chat, phone, and in-person interactions.

Published on CazVid

Summary

Dedicated call center agent with experience in customer service, technical support, and chat communication. Skilled in adapting to diverse client needs and company protocols, ensuring professional and effective support across multiple channels.

Key Achievements

Adapted quickly to different company protocols and customer needs, demonstrating flexibility and problem-solving.

Skills

Customer ServiceIntermediate

Handled customer inquiries, support, and general assistance across various call center roles.

Technical SupportIntermediate

Provided technical assistance and troubleshooting for clients, improving issue resolution efficiency.

CommunicationIntermediate

Effectively communicated with customers through multiple channels ensuring clear and professional interactions.

Multichannel SupportIntermediate

Managed customer interactions via chat and phone, adjusting approach based on communication medium.

Languages

Spanish

Experience

Agente Call center

EVERISE COLOMBIA

Servicio al cliente

Agente Call center

INTOUCHCX COLOMBIA

Servicio al cliente

Agente call center

ACEDO TECHNOLOGIES BOGOTA

Soporte técnico

Agente call center

TELEPERFORMANCE S.A.S

Atención al cliente vía Chat

Education

Instituto de Lenguas Universidad Distrital

Nivel intermedio 1

Completed 2014

Institución Educativa Distrital La Floresta Sur

Bachiller Académico

Completed 2007

Institución Educativa Compartir

Básica Primaria

Completed 1998

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