Jonathan - Customer Service & Training Specialist with 4 years of experience

Managua, Managua Department, NicaraguaRemoteen

Developed tailored training materials to enhance employee skills based on client needs

Led coaching sessions and provided feedback to improve team performance

Published on CazVidVideo interview availableOpen to remote

Summary

Dedicated to enhancing customer satisfaction and staff competency through tailored training and effective communication.

Handled customer inquiries by resolving issues in accordance with established procedures

Customer ServiceAdvanced

Provided solutions to customer issues in a call center environment, ensuring high satisfaction.

Training & DevelopmentIntermediate

Created and delivered training materials to improve employee job skills and performance.

Communication SkillsAdvanced

Utilized strong communication abilities to motivate and guide employees and customers.

Performance EvaluationIntermediate

Assessed team performance to identify training needs and improve service quality.

Discover other professionals with similar experience