Joel - Microsoft Licensing Specialist with 5+ years in IT and customer support

Monterrey, Nuevo León, MexicoRemoteen

Supported MS Account Executives to meet licensing needs, facilitating customer deployments.

Collaborated with internal MS teams to prioritize and process leads, enhancing deployment efficiency.

Published on CazVidOpen to remote

Summary

Experienced IT support professional specializing in Microsoft licensing, customer support, and technical issue resolution. Proven ability to manage multiple roles, facilitate lead processing, and deliver quality technical assistance. Skilled in team coordination, problem analysis, and deploying...

Key Achievements

Provided quality support to MS Commercial Executives, Account Executives, and end users across multiple roles.

Skills

Microsoft LicensingIntermediate

Assisted in licensing software support, lead generation, and customer solutions.

Customer SupportIntermediate

Provided technical and account support across GPS fleet management, internet services, and software licensing.

Technical Issue ResolutionIntermediate

Resolved technical problems related to GPS systems, internet, and software deployments for clients.

Team Management & CoordinationIntermediate

Led teams and managed user credentials, tool requests, and deployment timelines in various roles.

Problem Solving & Analysis

Experience

Microsoft licensing specialist

Suri Services

09/2022 - 05/2025

Support to MS Account Executives to achive the licensing for customer ́s needs, providing the best option that fits customer ́s business, generating leads with licensing software, Worked with internal MS teams to prioritize and get leads completed and processed for customers be able to deploy them...

US Technical Support Service Desk

NAVMAN WIRELESS DE MEXICO SERVICIOS S de RL de CV

04/2019 - 09/2022

provide support to GPS Fleets, technical issues, account configurations, provision new devices), Ryder Technical Support Representative., Generate solutions for the problems reported by users., Registration and tracking of tickets until their resolution., Provine product support and advice on...

Xfinity Tech Support Representative

Sitel

12/2018 - 03/2019

internet service technical support

Microsoft Sales Project Analyst

Arvato de Mexico SA de CV

04/2008 - 10/2018

Manage all users tool credentials, request of new user tools and analyze the timeline for a new tool deployment to the operation floor), Previous Position - Microsoft Enterprise Mobility Concierge (Ending Date: July 2015), Previous Position - Operations Staff/Case Management Specialist In Microsoft...