Jesus - Transportation Associate with 5+ years in logistics and customer service

Provided timely and empathetic support to clients, enhancing customer satisfaction across multiple roles.

Tracked and managed shipments, coordinated with drivers and carriers to ensure delivery compliance.

Developed and maintained relationships with service providers and carriers to optimize logistics operations.

Negotiated rates with carriers and managed customer interactions to support lead qualification and acquisition.

Managed CRM systems and load data for efficient dispatch and customer communication.

Verified with Dispatch/Driver OTP EM and ETA, Managed on average 100 – 120 loads everyday, Update CRM and notified if any possible delays, PU failures or Recoveries, 90% emails/SMS 10% calls Inbound/Outbounds, Would receive incoming calls from DAT or inquiries from Drivers/Dispatch

Identified, sourced, and developed strong business relationships with service providers, Track and monitor shipments, Researched, contact, and develop new carrier relationships, Coordinate available customer freight with available motor carrier equipment, Verify all freight charges, Monitor Bill of...

Would do a little of everything from customer service to sales., Tracking and tracing., Scheduling., Provided and negotiated rates to potential carriers., Follow up with carriers from before Pick ups until delivery., Conversation with Dispatch and Carrier drivers., Would make anywhere from 80-120...

Qualify/ Disqualify potential prospects., Call all follow ups, new leads, old leads, due diligence, warm/cold/hot leads., Offer cash offer depending on condition of property, set up appointments to close agreement on site or over the phone.

Helped Hughes Customers in a friendly and timely manner., Find the best Solution for every Call, Product Knowledge, Positive Attitude, Patience, Empathy., Overall, find the best outcome for our loyal customers.