Jessica is a bilingual professional with extensive experience in interpretation, administrative support, and customer service across legal and medical industries. Known for exceptional communication and organizational skills, she excels in facilitating clear, efficient interactions and managing complex tasks.
Skilled in providing precise bilingual interpretation across medical, legal, and general sectors, ensuring clear communication.
Experienced in managing case files, answering calls, and assisting with business operations to enhance organizational efficiency.
Proven ability to resolve client issues, manage appointments, and ensure customer satisfaction in healthcare and legal contexts.
Exceptional written and verbal communication skills, facilitating effective interactions with clients and team members.
GLOBO LANGUAGE SOLUTIONS
Provide language translation and customer service skills to clients in general, legal and medical business sectors.. Interpreted medical calls about procedures, appointments, medical insurance, home visits, amongst others.. Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
LANGUAGE LINE SOLUTIONS
Worked closely with the manager to provide effective assistance for specific aspects of business operation.. Answered incoming calls, processed requests and relayed messages to appropriate personnel.
THE MENDOZA LAW FIRM
Evaluate new cases and provide initial assessments to the legal team.. Manage case files and maintain accurate records of all case activity.. Communicate regularly with clients to provide updates on case status and answer questions they may have.. Conduct legal research and prepare legal documents as necessary.
KO’COO MX
Greeted guests in with friendliness and professionalism.. Worked closely with the manager to provide effective assistance for specific aspects of business operation.
PSYCHOPEDAGOGY
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Proficient in Microsoft Office Suite, Google Docs, Canva, Slack, Zoom, and familiar with HIPAA regulations.
MARRUCK MEDICAL
Answering calls, resolving issues, ensure customer satisfaction.. Manage patients accounts, making sure they are receiving and attending their appointments, approving funding for their medical treatment.
