Pablo - Customer Service & Operations Professional with Diverse Industry Experience

Provided exceptional service across food service, emergency response, and guest interactions.

Managed critical calls and coordinated with response teams to ensure effective incident handling.

Maintained accurate records of emergency incidents and employee data across multiple roles.

Supported team operations in settings from hospitality to security, ensuring efficient workflows.

Processed customer orders and provided menu recommendations to enhance dining experience.

Delivered exceptional customer service through warm greetings and a welcoming demeanor., Ensured side stations remained immaculate and well-organized consistently., Maintained a ready supply of polished utensils and steak knives., Provided proactive support to waitstaff for prompt order delivery and team requirements., Maintained cleanliness in common areas, preparing tables swiftly for incoming guests., Versatile in kitchen support roles, including dishwasher, cafeteria, and bar assistance., Efficiently cleaned and dried cups and glasses to uphold high standards of hygiene.

Expertly managed high-stakes emergency calls, including crime, fire, and abuse incidents, ensuring rapid coordination with appropriate response teams., Delivered prompt and professional responses to written and telephone inquiries, maintaining exceptional service standards., Maintained meticulous records of emergency incidents, guaranteeing accurate documentation and efficient information retrieval., Oversaw the emergency relations inbox, adeptly handling general inquiries and directing emails to the relevant government relations agencies.

Expertly managed and updated employee data, ensuring meticulous maintenance of all employment records., Played a pivotal role in the recruitment and training processes for new security officers, enhancing team readiness and performance., Administered payroll, compensation, and benefits programs with precision, contributing to an efficient and reliable HR department., Provided robust support for the daily operations of a high-volume human resources department.

Delivered exceptional customer service by engaging with clients to enhance their experience through expert beverage and food recommendations., Accurately processed orders, ensuring clear communication and customer satisfaction., Assisted customers in menu selection, addressing inquiries and providing knowledgeable guidance., Maintained a clean and inviting environment, including tables and terrace areas, to uphold company standards., Coordinated the seamless flow of food and drinks from kitchen to tables, ensuring timely service., Handled reservations and order-taking over the phone, ensuring prompt and accurate service for both new and returning customers.