Experienced customer service professional with a strong background in banking, technical support, and collections. Skilled in managing multiple systems and leading teams to deliver exceptional client support.
Provided support and assistance to customers across banking, gaming, and technical sectors ensuring client satisfaction.
Supported users troubleshooting software, systems like RTG, LivePerson, and IBM platforms across various roles.
Led customer service teams in banking, overseeing operations and providing guidance in a fast-paced environment.
Proficient in multiple software tools including Word, Excel, PowerPoint, Adobe Photoshop, and specialized banking and support systems.
Bet US
EstacionTramar
Bank of America
CONVERGYS
CFC International
High School
High School
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Effectively communicated with clients and team members through chats, calls, and system platforms to ensure clear service delivery.
Client Services
Foundever
